Senior Executive - Telesales (0-5 yrs)

Job Overview:

As a Telesales Senior Executive, you will be responsible for driving sales growth by engaging with potential and existing customers over the phone. You will be expected to develop and maintain strong relationships, understand customer needs, and promote products/services effectively. You will also play a key role in mentoring junior telesales team members and achieving monthly and quarterly sales targets.

Key Responsibilities :

Sales Generation : Proactively reach out to potential clients to generate new business and manage a portfolio of existing clients to drive revenue growth.

Customer Engagement : Build rapport with prospects and customers, providing tailored product recommendations to meet their needs and improve customer satisfaction.

Product Knowledge : Develop a deep understanding of the company's products and services to effectively pitch to potential customers.

Pipeline Management : Maintain an active and organized sales pipeline, ensuring all follow-up actions are taken promptly.

Sales Target Achievement : Consistently meet or exceed monthly and quarterly sales targets.

Team Mentoring : Support and mentor junior telesales team members, helping them improve their sales techniques and product knowledge.

Data Entry & Reporting : Maintain accurate records of customer interactions, sales activities, and deal progression in CRM systems.

Market Insights : Stay informed about market trends and customer feedback to share insights with the team and management.

Upselling and Cross-selling : Identify opportunities for upselling or cross-selling to maximize revenue per customer.

Compliance : Ensure all sales activities comply with industry regulations, company policies, and best practices.