Senior Voice Process Executive (0-5 yrs)

Job Title: Voice Process Executive

Roles and Responsibilities:

- Answer incoming calls from customers and assist them with their queries or issues.

- Provide information about products or services to customers.

- Resolve customer complaints or direct them to the right department if needed.

- Maintain a friendly and professional attitude while speaking with customers.

- Ensure customer satisfaction by solving their problems efficiently.

- Follow guidelines and scripts during customer interactions.

- Record call details and customer feedback accurately.

- Work in a team and communicate effectively with coworkers and managers.

- Meet daily or weekly performance targets for call handling and customer satisfaction.

Skills Required:

- Good communication skills (fluent in English or any other language, depending on the company).

- Patience and active listening skills.

- Ability to stay calm under pressure.

- Basic computer knowledge (for entering customer information and handling systems).