Executive - Business Development /Telecalling (0-5 yrs)

A Business Development Tele-calling Executive typically has the following roles and responsibilities:

1. Lead Generation and Prospecting:

- Identify potential clients or customers through cold calling, referrals, or online research.

- Build and maintain a list of leads to pursue new business opportunities.

- Qualify leads to determine if they are viable for further engagement.

2. Client Engagement and Relationship Building:

- Establish initial contact with potential customers and introduce the company's products or services.

- Understand the client's requirements and pitch tailored solutions.

- Maintain strong and professional relationships with existing and potential clients.

- Provide timely follow-up to inquiries and nurture long-term relationships.

3. Sales Support and Coordination:

- Assist in setting up appointments or meetings between potential clients and the sales team.

- Support the sales team with client information, reports, and necessary documentation.

- Coordinate with other departments (e.g., marketing, product teams) to ensure smooth execution of tasks.

4. Pitching and Presentations:

- Present the company's products or services over the phone or via video calls.

- Tailor pitches based on the needs of potential clients to effectively communicate the value proposition.

- Address client queries and objections and provide clear, persuasive responses.

5. Data Management and Reporting:

- Maintain accurate records of client interactions, follow-ups, and outcomes in CRM systems.

- Report daily, weekly, or monthly sales activities and results to management.

- Track and analyze conversion rates to improve targeting and approach.

6. Achieving Sales Targets:

- Work towards achieving individual and team sales targets or quotas.

- Use sales scripts and strategies to improve conversion rates and close deals.

- Continuously optimize approaches to increase sales effectiveness.

7. Market Research and Competitor Analysis:

- Keep track of industry trends, market conditions, and competitor activities.

- Gather customer feedback to improve offerings or provide insights to the marketing/sales teams.

8. Customer Service and After-Sales Support:

- Address customer issues or concerns post-sale.

- Help ensure clients are satisfied with the product/service and encourage repeat business.

- Upsell or cross-sell additional products or services when appropriate.

Skills and Qualifications:

- Strong communication and interpersonal skills.

- Ability to engage with clients over the phone and build rapport.

- Goal-oriented and results-driven mindset.

- Time management and organizational skills.

- Basic understanding of CRM tools and data management.

- Persistence and resilience to handle rejections and objections.

- Previous experience in sales or tele-calling is often an advantage.