Account Manager (3-5 yrs)

Roles and Responsibilities:

- Direct Team management:

- Need to ensure higher accuracy achievement ratio for all client and resources.

- Prepare/Update new employee training plan per client requirements.

- Maintain quality of Financial and Monthly reports.

- Maintain client relationship.

- Management Reporting based on measurable Key Result Areas (KRA).

- Advanced computer skills on MS Office, accounting software and databases.

- Guiding processors for some complex entries.

- Responsible for complete and accurate month close for assigned clients.

- Review of Financials.

- Provide coaching and guidance to staff on accounting and client issues.

- Establish clear escalation procedures with high rate of internal resolution and manage them.

- Achieve Service Level Agreement (SLA) through strong operational delivery - productivity and accuracy