Account Manager - Wellness Industry (3-13 yrs)

Our Client: Our client, a leading insurtech startup specializes in providing innovative and comprehensive employee benefits solutions, offering a range of customizable packages tailored to meet the unique needs of businesses through their tech-first platform. They are backed by leading global investors and are on their scale-up stage.

Job Title: Account Manager, Wellness

Education: Graduate/PG

Experience: 2 to 4 years of experience in the B2B wellness space in core account management

Location: Bangalore

Reports to: Head of Wellness

Working Days: 5 days a week (Work from office)

Role Overview:

We're seeking an experienced Key Account Manager to drive the success and growth of our key accounts. In this role, you'll be at the forefront of nurturing and expanding relationships, ensuring strong year-over-year retention and unlocking new sales opportunities. You will be instrumental in achieving our targeted retention and revenue goals, contributing directly to our company's ongoing success

Job Responsibilities:

- You will be responsible for managing and retaining existing customers in Wellness line of business

- You will help in creating value for the client by setting priorities, aligning with all stakeholders, driving engagement, conducting business reviews on decided timelines

- You will author, manage, and deliver executive-level reporting, including weekly, monthly, quarterly status reports to manage risks and issues in accounts

- You will identify and implement new initiatives with key stakeholders to develop, champion, and launch new initiatives for growing revenue through up-selling

- You will be engaging the team by providing meaningful feedback, training, and growth opportunities

Job Requirement:

- 2 to 4 years of experience in the B2B wellness space in core account management/retentions function

- Proven record in managing a portfolio of key clients with 100%+ NRR, and 90%+ logo retention

- Experience having sold to CHROs & HR team or CFOs/Finance team is a plus

Skill-sets and traits we're looking for:

- User-voice - Ability to balance user-centric approach in decision making with business metrics and preferences

- Bias for action - Do things today, over tomorrow, demonstrate a sense of operational rigour and track progress to goals effectively

- High Emotional intelligence - Ability to empathize with team, clients and other stakeholders, and balance accountability with compassion

- Personal Motivation and Resilience: Passion for employee benefits, wellness & experiences

- Stakeholder management: Ability to rally stakeholders together despite competing opinions and creative differences