Cog Culture - Senior Account Manager (3-5 yrs)

Summary: As Senior Account Manager, you will be responsible for managing client relationships, understanding their needs, and ensuring client satisfaction.

Your day-to-day tasks will include communicating with clients, coordinating projects, addressing client inquiries, and identifying new business opportunities.

Responsibilities:.

- Customer-centric: Must seek, process and execute client requests and product orders.

- Go to Person Must have all answers to queries regarding products/ services, and processes and if required direct them to the account manager.

- Pro at Functionality: Must assist clients in using the products and services and keep them updated about new features launched.

- Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/ services.

- Maintain trackers, and reports for client interaction, product/ service usage, etc.

- Collect feedback and resolve client complaints.

Qualifications:.

- Proven work experience as an Account Executive, Account Manager, or in a similar client-servicing role.

- Excellent communication and interpersonal skills.

- Strong problem-solving and negotiation abilities.

- Ability to build and maintain positive client relationships.

- Strong organizational and time management skills.

- Ability to work well in a team and collaborate effectively with cross-functional teams.

- Experience in the advertising or creative industry is a plus.