Area Collections Manager - Banking/NBFC (8-10 yrs)

Position: Area Collections Manager- >Education Loan Department (Banking/NBFC)

Location: Kolkata and Delhi ( Only )

Qualifications & Experience: Graduate in any field. Post-graduation/MBA preferred.

Minimum: 8 - 10 years' experience in collections.

Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively

Proven track record of achieving deadlines and help in target achievement for the company.

Excellent oral & written communication skills in English as well as the local language (If any).

Key roles and responsibilities:

- To strategize and implement plans to achieve GOAL for the region.

- Liasoning with external vendors including Legal for driving productivity.

- Visit critical cases for resolution and collection.

- Lead the team from the front by visiting critical and high value customers.

- Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.

- Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload

- To ensure the Team adheres to policy and regulatory framework

- To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.

- Ensure compliance with all relevant policies and procedures.

- Ensure adherence to prudent social and legal norms during customer interactions

- Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.

- To provide timely feedback/updates for concerns which can have an impact on the organization financially or regulatory requirement

- Need experience in handling hard bucket from (DPD 60 - DPD 180) &; further write off in unsecured &; Secured product.

- Fully through Excel knowledge with proper MIS & feedback files need to send on daily basis.

- Knowledge of Unsecured & Secured business and legal knowledge needs to be must.

- Should possess Human, Analytical and Conceptual skills.