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Oracle

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3.7

based on 5.2k Reviews

Video summary

1456 Oracle Jobs

Customer Service Admin Support A4

Oracle India Pvt. Ltd.

3.7

based on 5.2k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Customer Service Admin Support A4

Oracle

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Oracle Customer Support Front End Basic Investigations

+ 2 more

Job Description

VERY GOOD COMMUNICATION SKILLS PHONE ETIQUETTE

3+ year of experience working for Customer support, handling minimum of 40+ calls per day

Good experience in identifying customer needs and helping customers towards resolution

Experience in working with US customer

Maintain a positive attitude and calmly respond to customer complaints

Handling escalation calls

Proven ability to adapt and work in high stress environments, as per business need

Must be willing to work in US rotational shifts

Candidates must be willing to work from office all 5 days

Team player

Career Level - IC0

In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call and tickets
You will work directly with internal and external customers, which requires strong communication skills
You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time
You will also be responsible for appropriately triaging and escalating issues, which requires a basic understanding of the different application products and solutions
The investigation and basic technical troubleshooting responsibilities include gathering information, using troubleshooting tools, capturing caller s details, leveraging knowledge articles, shadowing end users, and achieving the resolution
The work is semi-routine in nature and requires both independent and collaborative work in a fast-paced environment
You will be responsible for adhering to regulatory policies, procedures, and customer requirements
You will also be responsible for maintaining the SLAs and set metric targets for the month

Employment Type: Full Time, Permanent

Read full job description

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What people at Oracle are saying

What Oracle employees are saying about work life

based on 5.2k employees

80%

89%

78%

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Flexible timing

Monday to Friday

No travel

Day Shift

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Oracle Bangalore / Bengaluru Office Locations

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Bangalore / Bengaluru (6)

Bangalore Office

Oracle Technology Park No 3 Bannerghatta Road Bengaluru, KARNATAKA, 560 029 Bangalore

Bangalore Office

Global Axis Plot #152/1, EPIP Zone Whitefield Bengaluru, KARNATAKA, 560 066 Bangalore
560 066