Oracle Middleware Administrator

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and troubleshooting for our Electronic Support Services

A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and increased issues

As a Systems Engineer, you will talk to the customers IT staff on a periodic basis

Either at the clients site or from a remote location, you will be responsible for resolution of moderately sophisticated technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products

You should have knowledge of some Oracle products and one platform that is being supported

You will be encouraged to work with only general mentorship from senior engineers and management and, in some areas may work independently

Duties and tasks are standard with some variation

Completes own role largely independently within defined policies and procedures

Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer happiness is essential

A Bachelors degree in Computer Science, Engineering or equivalent experience is preferred with two years related experience

The Advanced Customer Services (ACS) is a unit within the Oracle s Customer Service Organization that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project based one-time services

ACS services team sells from a broad IT-services portfolio both in fixed price and T&M basis

ACS services are typically requested by large Oracle customers that require the utmost attention to real critically important applications and processes

ACS covers the majority of large scale Oracle customers

Oracle Advanced Customer Services provides unmatched, tailored support that ensures organization s Oracle technology investments deliver the forefront innovation and performance your business requires to compete, all while coexisting within your IT environment

ACS is industry-leading expertise with the highest customer happiness to support organization s business every step of the way

Available to work in 24X7 capability


Install, configure, and Coordinate Oracle WebLogic Server
Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config


Good WebLogic called out skills


Worked on WebLogic upgrades and patching


Knowledge on Performance Tuning of WebLogic server components and supervising aspects of WebLogic


Good communication and customer leadership skills


At least demonstrated ability with Oracle WebLogic Administrator / Consultant / Support Engineer
BE/BTech and/or MS in Computer Science or equivalent preferred
Oracle WebLogic / SOA / OCI Certification - Preferred
Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!
Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus


Sharp technical troubleshooting skills


Good understanding of support processes


Ability to manage increased technical situations & develop action plans


Ability to spot proactive services that benefit of customer


Ability to facilitate issues with Development and Support


Strong analytical skills


Some travel may be required


Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in

Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that encourages thought leadership and innovation

Oracle offers a highly competitive suite of Employee Benefits crafted on the principles of parity, consistency, and affordability

The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more

We also encourage our employees to engage in the culture of giving back to the communities where we live and do business

At Oracle, we believe that innovation starts with diversity and inclusion and to build the future we need talent from various backgrounds, perspectives, and abilities

We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles

To perform crucial job functions

That s why we re committed to crafting a workforce where all individuals can do their best work

It s when everyone s voice is heard and valued that we re encouraged to go beyond what s been done before