Technical Account Manager

Technical Account Representative (TAM) 4

Job Description

•    The candidate must have strong troubleshooting skills on Database and Database technology products
•    Expertise in Performance issue analysis and providing resolution
•    Guide customer on Oracle Database Best practices
•    Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.
•   Possess strong troubleshooting skills on Real Application Cluster
•    Should be able to guide and mentor team of engineers on Database Technology products
•    Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory
•    Knowledge on Oracle Enterprise Manager

Personal Skills

• Strong experience in service delivery and/or project management is required.
• Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
• Experience on Enterprise Customers is required
• Excellent communication / relationship building skills
• Customer focused and results oriented
• Ability to work under pressure in highly escalated situations
• Organized with strong attention to detail
• Decision making / problem solving skills
• Ability to manage multiple concurrent activities (customer engagements)
• Highly professional: Ability to deal with senior and exec stakeholders with confidence
• Strong analytic skills and ability to pre-empt potential risks and issues