Senior User Assistance Developer

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Preferred Qualifications

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Master's/Bachelor's degree holder in Computer Science/Computer Applications having:

Expertise in SQL and PL/SQL

Sound knowledge of programming languages like Java or C++

Proficiency in using DITA

Proficiency in using tools like Confluence and JIRA

Good understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology

Excellent communication and collaboration skills

Work experience as a Software Developer or Database Administrator

Required Qualifications

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Master's/Bachelor's degree holder in Computer Science/Computer Applications having:

Sound knowledge of Oracle Database

Sound knowledge of programming languages like Java or C++

Proficiency in using DITA

Exposure to tools like Confluence and JIRA

Understanding of concepts like topic-based writing, topic reuse, Cloud Computing, Agile methodology

Excellent communication and collaboration skills

Exposure to the areas of Software Development or Database Administration

Career Level - IC3

Responsibilities 

Create a variety of user assistance for your assigned product, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.

Skills:
Communication Skills,DITA (Darwin Information Typing Architecture),Oracle Database,PL/SQL,Programming Languages,SQL (Structured Query Language)