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Customer Service Representative
Optima Solutions
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
Position overview:
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. The CSR will be responsible for managing and processing intercompany orders, ensuring accuracy and efficiency in order fulfillment. This role involves close coordination with internal teams, including Sales, Supply Chain, and Finance, to ensure seamless order processing and timely delivery.
This role will coordinate with the Optimas US and UK teams however it is based out of our Pune , India office and will match the US working hours (3 rd shift in India) .
Main Responsibilities:
- Order Processing: Accurately create and manage intercompany orders, ensuring all necessary details are captured and orders are processed in a timely manner.
- Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the order lifecycle.
- Coordination: Liaise with internal departments, including Sales, Supply Chain, and Finance, to ensure that orders are processed smoothly and any potential delays or issues are communicated and resolved promptly.
- Documentation: Maintain accurate records of all intercompany orders, including order confirmations, shipment details, and invoices. Ensure that all documentation complies with company policies and procedures.
- Problem Resolution: Identify and resolve any discrepancies or issues related to intercompany orders, including inventory shortages, pricing errors, or delivery delays. Escalate complex issues to the appropriate teams when necessary.
- Reporting: Generate and analyze reports on order status, fulfillment rates, and other key metrics to support decision-making and continuous improvement.
- Continuous Improvement: Participate in process improvement initiatives to enhance efficiency, reduce errors, and improve overall customer satisfaction.
- Compliance: Ensure all intercompany orders are processed in compliance with company policies, industry regulations, and contractual agreements.
Key Competencies :
The ideal candidate must have the following competencies:
- SLA Driven
- Results driven.
- Open to change.
- Collaborati ve
- Customer value and Market focus ed .
Skills and Qualifications:
- Education: College education or Bachelor s degree required .
- Experience: 2+ years of customer service experience, preferably in a distribution or fastener background.
- Skills:
- Strong organizational and time management skills.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with ERP systems (e.g., SAP, Oracle) is preferred.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving skills with a customer-first mindset.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
- Attention to detail and accuracy in data entry and documentation.
- Attributes:
- Detail-oriented with a high level of accuracy.
- Ability to work independently as well as collaboratively in a team environment.
- Strong interpersonal skills with the ability to build positive relationships with internal teams and customers.
- Schedule: Full-time position, Monday through Friday (US Hours), with occasional overtime as required.
- Environment: Office-based role with occasional interactions with other departments or warehouse operations.
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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Flexible timing
Monday to Friday
No travel
Day Shift
Optima Solutions Benefits
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