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Optima Solutions

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4.0

based on 33 Reviews

9 Optima Solutions Jobs

Customer Service Representative

Optimas Solutions

4.0

based on 33 Reviews

1-4 years

Pune

1 vacancy

Customer Service Representative

Optima Solutions

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service CCTV Monitoring Genetics Https Strategic Planning RFQ

+ 2 more

Job Description

We are currently seeking a highly-motivated , driven Customer Service Representative , acting as a customer advocate within Optimas for a pool of Customer accounts . Customer Service Representatives are responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.

This role will work for Actual America working hours that will be India 3rd shift. This role is work from office based in India.

Main Responsibilities

Management of customer account responsibilities include;

Providing communication between customers and all other Optimas Departments and personnel as necessary.
Entering orders, monitoring order status, and e xpediting parts for customers .
Working with Materials and Production Control, Plan & S chedule assigned account orders .
Managing and coordinating RFQ s or identifying proper group to which to transfer .
Providing and documenting Feedback on Optimas relationship.
Providing regular materials status reports to customer and ensuring customer inventory liabilities appropriately .
Identifying new opportunities and using these to increasing sales with assigned accounts or move them to other teams to develop .
Taking appropriate actions to resolve quality issues related to service and product.
Reporting to senior management account status as required .
Proactively interact with customers on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
Review how Optimas can add value and help with each account s purchasing needs.
Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers purchasing needs and coordinate sales.

Skills and Qualifications

Expert in Customer Service Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
Administration Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic and resources. Achieved with life experience and recipient of a High School Diploma. Bachelors Preferred.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Computer Knowledge the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word and Outlook).
Oral and Written Expression Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.