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1 Concentrix Corporation Operations Subject Matter Expert Job
SME Operations
Concentrix Corporation
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title:
SME Operations Job Description
.
Role and Key responsibilities:
- Groom new hires & provide floor support to enhance customer experience
- Real Time support to advisors and monitor performance
- Identify root cause issues and recommend solutions.
- Effectively monitor and evaluate performance.
- Provide appropriate Coaching, evaluation feedback to Advisors.
- Handle voice calls and chat within their skill set.
- Perform transaction monitoring evaluations.
- Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
- Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
Key Skills and knowledge:
- Excellent written & verbal communication skills
- Strong customer service aptitude
- Strong Excel & Analytical skills shall be an added advantage.
- flexible, sensitive and open minded when dealing with customers.
- Expertise & proficiency in Banking products preferably credit cards
- Experience handling voice and chat transaction.
- Knowledge of Quality metrics & guidelines
- Experience in coaching individuals via observation, feedback, mentoring and task demonstration
- Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
- Conduct audits of processes and transactions to identify areas for improvement.
- Implement process improvements to optimize efficiency and customer satisfaction
Educational Qualification: Graduate.
Disclaimer:-
Location:
IND Gurgaon Building 14 - 11F, Tower D Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Employment Type: Full Time, Permanent
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People are getting interviews at Concentrix Corporation through
People are getting interviews through
(based on 1.2k Concentrix Corporation interviews)
Job Portal
Walkin
Referral
Recruitment Consultant
Company Website
Campus Placement
23%
18%
17%
8%
7%
1%
26% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Operations Subject Matter Expert at Concentrix Corporation are saying
Rating based on 6 Operations Subject Matter Expert
reviews
Anonymous · Operations
in Bengaluru
Likes
Great company to work with.
Dislikes
No problem skill development plans to improve your self
Read 6 reviewsOperations Subject Matter Expert salary at Concentrix Corporation
reported by
12
employees
with 1-4
years exp.
₹2.2
L/yr - ₹3.8
L/yr
19%
less
than the average Operations Subject Matter Expert Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 25.3k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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