AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Concentrix Corporation
Compare
All Filters
107 Concentrix Corporation Jobs
SME Operations
Concentrix Corporation
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Groom new hires & provide floor support to enhance customer experience
- Real Time support to advisors and monitor performance
- Identify root cause issues and recommend solutions.
- Effectively monitor and evaluate performance.
- Provide appropriate Coaching, evaluation feedback to Advisors.
- Handle voice calls and chat within their skill set.
- Perform transaction monitoring evaluations.
- Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
- Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
- Excellent written & verbal communication skills
- Strong customer service aptitude
- Strong Excel & Analytical skills shall be an added advantage.
- flexible, sensitive and open minded when dealing with customers.
- Expertise & proficiency in Banking products preferably credit cards
- Experience handling voice and chat transaction.
- Knowledge of Quality metrics & guidelines
- Experience in coaching individuals via observation, feedback, mentoring and task demonstration
- Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
- Conduct audits of processes and transactions to identify areas for improvement.
- Implement process improvements to optimize efficiency and customer satisfaction
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation roles with real interview advice
What people at Concentrix Corporation are saying
Rating based on 6 Operations Subject Matter Expert
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
Employee centricity and work culture
- Skill development - Excellent
Wages are less
Operations Subject Matter Expert salary at Concentrix Corporation
What Concentrix Corporation employees are saying about work life
Concentrix Corporation Benefits
Financial wellness Health and personal development Flexibility and work-life balance Extra perks 
Compare Concentrix Corporation with
Teleperformance
iEnergizer
WNS
Infosys BPM
Conneqt Business Solutions
HGS
Omega Healthcare
Firstsource Solutions
R1 RCM
Conduent
IKS Health
Alldigi Tech
Foundever
IntouchCX
Sagility
TaskUs
TTEC India
TELUS Digital
Provana
iQor Global Services
Similar Jobs for you
Site Reliability Engineer II (TCF)
5-6 Yrs
Kolkata, Mumbai, New Delhi +4 more
Consultant - Digital Transformation (WFO) - gurgaon
6-11 Yrs
₹ 16 - 22.5L/yr
Gurgaon / Gurugram
