AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Concentrix Corporation
Compare
All Filters
134 Concentrix Corporation Jobs
SME Operations
Concentrix Corporation
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Groom new hires & provide floor support to enhance customer experience
- Real Time support to advisors and monitor performance
- Identify root cause issues and recommend solutions.
- Effectively monitor and evaluate performance.
- Provide appropriate Coaching, evaluation feedback to Advisors.
- Handle voice calls and chat within their skill set.
- Perform transaction monitoring evaluations.
- Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
- Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
- Excellent written & verbal communication skills
- Strong customer service aptitude
- Strong Excel & Analytical skills shall be an added advantage.
- flexible, sensitive and open minded when dealing with customers.
- Expertise & proficiency in Banking products preferably credit cards
- Experience handling voice and chat transaction.
- Knowledge of Quality metrics & guidelines
- Experience in coaching individuals via observation, feedback, mentoring and task demonstration
- Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
- Conduct audits of processes and transactions to identify areas for improvement.
- Implement process improvements to optimize efficiency and customer satisfaction
Employment Type: Full Time, Permanent
Read full job descriptionConcentrix Corporation Interview Questions & Tips
Prepare for Concentrix Corporation roles with real interview advice
Top Concentrix Corporation Operations Subject Matter Expert Interview Questions
What people at Concentrix Corporation are saying
Rating based on 6 Operations Subject Matter Expert
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Great company to work with.
- Salary - Excellent
No problem skill development plans to improve your self
Operations Subject Matter Expert salary at Concentrix Corporation
What Concentrix Corporation employees are saying about work life
Concentrix Corporation Benefits
Financial wellness Health and personal development Flexibility and work-life balance Extra perks 
Compare Concentrix Corporation with
Teleperformance
Foundever
Wipro
Genpact
Tech Mahindra
HCLTech
TCS
Infosys
Accenture
IBM
iEnergizer
WNS
Infosys BPM
Conneqt Business Solutions
HGS
Omega Healthcare
Firstsource Solutions
R1 RCM
Conduent
IKS Health
HRBP (UK shift) - Mahadevapura / Marathahalli, Bangalore
3-8 Yrs
₹ 6 - 7.5L/yr
Bangalore / Bengaluru
Assistant Manager - HRBP (UK shift), Manyata Tech Park - Bangalore
3-8 Yrs
₹ 6 - 7.5L/yr
Bangalore / Bengaluru
Recently Viewed
JOBS
Vembu Technologies
No Jobs
COMPANY BENEFITS
AU Small Finance Bank
No Benefits
SALARIES
Bank of America
JOBS
Photon Interactive
No Jobs
REVIEWS
AU Small Finance Bank
No Reviews
SALARIES
Bank of Maharashtra
JOBS
Marks & Spencer
No Jobs
REVIEWS
AU Small Finance Bank
No Reviews
REVIEWS
Jana Small Finance Bank
No Reviews
