Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Concentrix Corporation Team. If you also belong to the team, you can get access from here

Concentrix Corporation Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

60 Concentrix Corporation Jobs

SME Operations

0-5 years

Gurgaon / Gurugram

1 vacancy

SME Operations

Concentrix Corporation

posted 2mon ago

Job Description

Job Title:
SME Operations
Job Description
.
Role and Key responsibilities:
  • Groom new hires & provide floor support to enhance customer experience
  • Real Time support to advisors and monitor performance
  • Identify root cause issues and recommend solutions.
  • Effectively monitor and evaluate performance.
  • Provide appropriate Coaching, evaluation feedback to Advisors.
  • Handle voice calls and chat within their skill set.
  • Perform transaction monitoring evaluations.
  • Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets
  • Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction
Key Skills and knowledge:
  • Excellent written & verbal communication skills
  • Strong customer service aptitude
  • Strong Excel & Analytical skills shall be an added advantage.
  • flexible, sensitive and open minded when dealing with customers.
  • Expertise & proficiency in Banking products preferably credit cards
  • Experience handling voice and chat transaction.
  • Knowledge of Quality metrics & guidelines
  • Experience in coaching individuals via observation, feedback, mentoring and task demonstration
  • Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members.
  • Conduct audits of processes and transactions to identify areas for improvement.
  • Implement process improvements to optimize efficiency and customer satisfaction
Educational Qualification: Graduate.
Disclaimer:-
Location:
IND Gurgaon Building 14 - 11F, Tower D
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Employment Type: Full Time, Permanent

Read full job description

Concentrix Corporation Interview Questions & Tips

Prepare for Concentrix Corporation roles with real interview advice

Top Concentrix Corporation Operations Subject Matter Expert Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

4.8
 Rating based on 6 Operations Subject Matter Expert reviews

Likes

Employee centricity and work culture

  • Skill development - Excellent
  • +5 more
Dislikes

Wages are less

Read 6 Operations Subject Matter Expert reviews

Operations Subject Matter Expert salary at Concentrix Corporation

reported by 13 employees with 1-4 years exp.
₹2.2 L/yr - ₹3.8 L/yr
16% less than the average Operations Subject Matter Expert Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.5k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare Concentrix Corporation with

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare

Genpact

3.8
Compare

Tech Mahindra

3.5
Compare

HCLTech

3.5
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

Accenture

3.8
Compare

IBM

4.0
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

IKS Health

3.6
Compare

Similar Jobs for you

Senior Customer Service Executive at SBI CARDS AND PAYMENT SERVICES PRIVATE LIMITED.

Gurgaon / Gurugram

3-8 Yrs

₹ 5-6 LPA

Customer experience at IDFC FIRST Bank

Coimbatore

2-6 Yrs

₹ 4-6 LPA

Customer Care Executive at Fusion CX

Kolkata

1-5 Yrs

₹ 3-7 LPA

Assistant Regional Manager at Laundryheap Limited

Bangalore / Bengaluru

3-8 Yrs

₹ 6-9 LPA

Operations Analyst at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

0-7 Yrs

₹ 2-9 LPA

Banking Operations at Zeta Inc.

Chennai, Bangalore / Bengaluru

1-3 Yrs

₹ 2-5 LPA

Team Lead Operations at Concentrix

Kolkata

2-4 Yrs

₹ 4-6 LPA

Communications Trainer at Concentrix

Pune

1-9 Yrs

₹ 3-11 LPA

Sign Language Interpreter at Concentrix

Kolkata

1-4 Yrs

₹ 4-7 LPA

Operations at Cheq Digital Private Limited

Bangalore / Bengaluru

2-3 Yrs

₹ 2-5 LPA

SME Operations

0-5 Yrs

Gurgaon / Gurugram

2mon ago·via naukri.com

Operations Manager

7-12 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Salesforce Admin

1-6 Yrs

Bangalore / Bengaluru

1d ago·via naukri.com

Sign Language Interpreter

1-4 Yrs

Kolkata

2d ago·via naukri.com

Supervisor, Control & Compliance

2-6 Yrs

Pune

2d ago·via naukri.com

Sr. Team Leader, Operations

3-4 Yrs

Bangalore / Bengaluru

2d ago·via naukri.com

Specialist, Customer Acquisition

3-4 Yrs

Gurgaon / Gurugram

2d ago·via naukri.com

Sr. Manager HRBP

12-15 Yrs

Bangalore / Bengaluru

3d ago·via naukri.com

Endpoint Engineering

3-6 Yrs

Bangalore / Bengaluru

4d ago·via naukri.com

Manager Labour & Employee Relations

10-14 Yrs

Kolkata

5d ago·via naukri.com
write
Share an Interview