M2-Production Operations

Who We Are:

The worlds top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide.

Endeavor is a global sports and entertainment company, home to many of the world s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Operations Support team provides 24/7 support for our Sportsbook Operations. This role of Team Lead Operations Support is responsible for the teams within the Bangalore office in delivering professional, accurate and timely service, including contact and incident handling for B2B customers. This individual is a fantastic communicator, preferably with solid industry knowledge which enables them to assist Operators with issues in Staging and Production environments and adhere to defined Service Level Agreements (SLAs).You will have advance troubleshooting skills, be technically inclined, with a good understanding of general IT concepts i.e. Networks, HTML5 & SQL. With these skills you will be good at investigating issues and getting to the root of the problem. You may not have the access to resolve the problem yourself but you will be able to explain what you think it is and escalate to the necessary person. You will need to be able to work and communicate clearly under pressure.

Using your advanced analytical skills you will provide accurate and insightful reports on support tickets and the teams performance to Management. You will have a solid understanding of the ITIL model and the importance of providing value to customers. You are a flexible team player, available to work in a 24x7, shift work environment. Full training will be provided.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world s diverse voices.

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.