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Director, Medical Record Review
Ontrack
posted 4d ago
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Flexible timing
Key skills for the job
Job Description
The Director of Medical Record Review will be responsible for leading, managing, and strategizing departmental operations and ensuring the delivery of high-quality, precise medical summaries. The role demands strong leadership to drive innovation, optimize workflows, maintain compliance with industry standards, and meet client expectations. To also support and strategize potential future expansions and increase domain knowledge.
Hybrid work opportunity.
India compensation is based upon the local competitive market.
Responsibilities
- Develop and implement strategies to improve efficiency, accuracy, and client satisfaction
- Drive innovation through technology adoption and process improvement
- Oversee end-to-end processes of medical summary preparation
- Ensure adherence to quality standards, timelines, and compliance with regulations
- Manage departmental budgets, resources, and performance metrics
- Provide mentorship, training, and professional development opportunities
- Act as the primary point of contact for clients, understanding their requirements and ensuring service excellence
- Collaborate with cross-functional teams to enhance service offerings
- Allocate resources effectively to ensure smooth operations
- Oversee audits and quality control measures to ensure medical records are complete, accurate, and timely
Experience
- In-depth knowledge of medical terminology, healthcare processes, and medical documentation
- Expertise in medical record analysis, summarization techniques, and industry best practices
- Strong understanding of compliance and regulatory requirements in healthcare documentation
- Proficiency in using medical summary software and tools
- Proven track record of success and extensive experience in the delivery of Medical Review
- Demonstrated success in defining, tracking and communicating internal and business focused metrics
- Experience of coaching, developing and mentoring direct reports and ensuring processes are in place to develop team members
- Ability to continuously improve service levels
- Excellent communication skills, both written and oral
- Expert problem solving and problem management skills
Skills
- Leadership & Strategic Thinking
- Project & Operational Management
- Medical Documentation & Record Analysis
- Communication & Client Engagement
- Problem-Solving & Decision-Making
- Process Improvement & Innovation
- Team Development & Mentorship
- Technical Proficiency in Medical Tools
Qualifications
- Bachelor s Degree in Medicine (MBBS), Nursing, or related healthcare field
- Master s Degree in Healthcare Management, Business Administration, or equivalent (preferred)
Additional Qualifications
- Certification in medical coding (e.g., CPC, CCS) or medical record analysis (preferred)
- Proficiency in healthcare regulations such as HIPAA or similar standards
- Training in Lean Six Sigma or other process improvement methodologies (desirable)
Our Cultural Values
Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:
- Humble - No one is above another; we all work together to meet our clients needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year . Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.
#LI-KK1
#LI-Hybrid
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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