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8 Onnivation Ventures Jobs
Customer Success Associate
Onnivation Ventures
posted 1y ago
Job Role Insights
Key skills for the job
Job Description
- Build and maintain strong relationships with customers, serving as their primary point of contact within the organization
- Understand customers' needs and goals, and work with them to develop strategies for success
- Provide training and support to customers, helping them to effectively use our products and services
- Ensure that customers receive timely and accurate responses to their inquiries and requests
- Monitor customer usage and adoption of our products and services, and identify opportunities for upsell and cross-sell
- Work closely with our product and engineering teams to advocate for customer needs and drive product improvements
- Communicate regularly with customers to understand their satisfaction and identify opportunities for improvement
- Maintain accurate records of customer interactions and activities
- Strong problem-solving and analytical skills
- Excellent Customer service and communication skills
Employment Type: Full Time, Permanent
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