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LEAD - DELIVERY
5-8 years
Hyderabad / Secunderabad
1 vacancy
LEAD - DELIVERY
Omega Healthcare
posted 4d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
- Monitor and take action on personnel and disciplinary issues.
- Conduct performance appraisals annually along with Ops Manager
- Review reports on a daily basis and provide constructive feedback.
- Provide subject matter expertise to Quality Control Analysts in the team
- Ensure training needs of subordinates are met
- Adjust to the needs of meeting service level agreements under supervision of Operations Manager.
- Successfully complete all client related training and keep record of the same.
- Resolve escalated customer issues and CAPA to be taken
- Hold team briefings on a daily basis with the team.
- Communicate all process and client changes to direct reports within specific timelines and keep record for such updates
- Act as single point contact for the assigned team members for all their job related needs and create a harmonious work environment
- Escalate performance related issues with respect to assigned team members to Operations managers on a timely manner (PIP)
- Performs any other duty assigned by respective Operations Manager
- Act as authorized person for sanctioning team members leave throughERP
- Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable compliance requirements.
- Employee separations to be handled in-line with company policies
- Strict adherence to the company policies and procedures.
- Excellent Interpersonal, Communication, Team Management Skills
- Min of 4.5 Yrs of Professional and Relevant Experience& 2 Yrs of People Management Experience.
- Proven multi stakeholder management experience
- Strong Project Management experience
- Comfort in working in a changing and high growth environment.
- Comfort in working in a changing and high growth environment
- Client management / Relationship management.
- Coaching / Mentoring Expertise
- Coordination and communication between the support and business functions.
- Motivates employees to achieve peak productivity and performance.
- Create a participative work environment and thereby facilitate employee satisfaction
Employment Type: Full Time, Permanent
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Rating based on 4 Lead
reviews
Anonymous · Health Informatics
in Hyderabad / Secunderabad
nothing to like
OMEGA HEALTHCARE SERVICES if they back filled the emloyee they just terminate without prior notice shamelessly, they do not even deserve to be a competitor in the us healthcare market, no proper training was given even for the associates terminating with their own politics and supervisors are most arrogant and absurd mindset they ha..Read More
Read 4 reviewsLead salary at Omega Healthcare
What Omega Healthcare employees are saying about work life
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