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66 Okta Jobs
Senior Manager, People Operation
Okta
posted 7hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Oversee day-to-day People Operations processes (Recruit to Retire), ensuring they are efficient, compliant, and ready to scale.
- Coach and mentor a team of People Operations managers & specialists, fostering collaboration, accountability, and continuous skill development.
- Drive operational excellence across onboarding, offboarding, benefits, payroll, compensation, Global Mobility, learning, and recognition programs.
- Partner with Centers of Excellence and regional teams to standardize processes globally, identifying opportunities to expand Shared Services.
- Focus on data accuracy and ensure that data integrity across the HR systems is being maintained
- Collaborate with HRIS (Digital Solutions) to leverage ServiceNow and Workday for automation, knowledge management, and streamlined case handling.
- Maintain accurate process documentation (using Lucidcharts) that supports autonomy, clarity, and consistency as Okta grows.
- Monitor SLAs, CSAT scores, and ticket volumes, implementing improvements to enhance the employee experience and reduce overall support requests.
- Introduce innovative programs and initiatives that align with Okta s culture while elevating operational efficiency and employee satisfaction.
- Conduct regular quality assurance checks on employee queries, ensuring timely and accurate responses.
- Communicate priorities, roadmaps, and updates to stakeholders, leading end-user training and managing ongoing adoption of system changes.
- Develop governance structures in line with HR guidelines, ensuring smooth integration of new processes and system enhancements.
What you ll bring to the role
- Bachelor s degree in HR or related field (advanced degree a plus).
- 10+ years of HR operations, shared services, project/system implementation, or change management experience.
- 5+ years in a supervisory or team leadership capacity, managing diverse and geographically dispersed teams.
- Expert proficiency with ServiceNow and Workday, including process re-engineering and optimization.
- Strong analytical mindset with a focus on data, metrics, and continuous process improvement.
- Exceptional communication skills , able to translate business needs into operational requirements and drive stakeholder engagement.
- Proven attention to detail and confidentiality when managing sensitive HR data.
- Solid understanding of HR/Talent processes, with a track record of designing and testing workflows/reports.
- Ability to multitask and prioritize in a fast-paced environment, balancing multiple competing demands.
- Problem-solving aptitude , with strong troubleshooting and analytical capabilities.
Employment Type: Full Time, Permanent
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What people at Okta are saying
What Okta employees are saying about work life
based on 12 employees
Strict timing
Monday to Friday
No travel
Day Shift
Okta Benefits
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