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Engaged Employer

SimCorp India

Compare

4.5

based on 44 Reviews

9 SimCorp India Jobs

Global People Services Manager

Simcorp

4.5

based on 44 Reviews

3-8 years

Noida

1 vacancy

Global People Services Manager

SimCorp India

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Project Management Air Ticketing Change Management JIRA Operational Excellence

+ 3 more

Job Description

The Global People Services Manager will oversee the operational and transactional HR services within the Global People Services team. This role ensures the efficient and consistent delivery of HR processes across multiple regions through Workday and JIRA ticketing systems. Acting as a key liaison between HR operations and the broader organization, the Manager is responsible for maintaining service standards, optimizing processes, and leading a team to deliver exceptional employee experiences while ensuring compliance with local regulations and global policies.

WHAT YOU WILL BE RESPONSIBLE FOR

Leadership and Team Management

Manage and lead a team of Global Services professionals, fostering a culture of service excellence and continuous improvement o Set clear performance goals, provide regular feedback, and support team members professional development
Act as a subject matter expert for Service Delivery operations, Workday processes, and ticketing system
Drive cross-functional collaboration between HR, IT, and business units to align operations with organizational objectives

Continuous Improvement and Change Management

Identify opportunities for process optimization and implement solutions to improve efficiency and employee satisfaction (Process Excellence Framework SOP s)
Collaborate with global stakeholders to standardize processes and ensure compliance across regions
Promote the adoption of Workday self-service functionalities through training, communication, and support materials - taking over the Ambassador role, fostering development of the team in that direction
Act as a sparring partner to the People Service Delivery Management, People Business Partners, PC stakeholders project resources within the team in all process transformation matters

Stakeholder collaboration

Act as the primary point of contact for HR service delivery queries from business leaders, HR partners, and employees in all Global Services related matters
Partner with PC SPOC, Global People Service Delivery Team, IT and project management teams to support system upgrades and new feature implementations

Operational Excellence and Workday administration

Ensure accurate and efficient execution of recurring and ad hoc Workday changes processes
Manage Workday operations supporting the team in creating effective efficient processes
Coordinate with HR Department stakeholders IT teams for escalations and projects
Maintain awareness of process metrics and usage of systems tolls in the team in order to achieve best-inclass solutions
Provide regular updates to the team to strengthen our operational practices - gather insights and intelligence about trends and developments in OpEx practices from the external marketplace, and make recommendations and proposals where necessary to ensure that our GSD strategy is aligned and supports the OpEx in SimCorp

Ticketing System Management JIRA

Support the team to ensure timely resolution of employee queries and operational requests
Support the Global People Service Delivery Director in setting up and managing ticketing queues, categories, and configurations to maintain service level agreements KPI s
Analyze ticketing data to identify trends and improve response times and service quality (reporting analytics)

Data reporting and analytics

Ensure timely and accurate delivery of recurring reports for leadership, including monthly, quarterly, and annual metrics as part of the Administration Team responsibility
Lead initiatives to enhance data quality in the team organization, and promote self-service reporting within Workday

WHAT WE VALUE

Minimum 3 years of experience in a managerial role, preferably within HR operations or shared services
Strong knowledge of Workday HCM, including configuration, reporting, and troubleshooting
Experience with ticketing systems, such as Jira, for query and request management
Exceptional organizational skills with the ability to handle multiple priorities and meet tight deadlines
Strong analytical skills and attention to detail, with the ability to interpret complex data
Excellent interpersonal and communication skills, with experience in stakeholder management
Proven ability to lead and develop teams in a fast-paced, dynamic environment
Understanding of global HR processes and compliance requirements
Experience in creating and delivering training content to diverse audiences
Proficiency in English