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Okta

Compare

2.3

based on 12 Reviews

77 Okta Jobs

Senior Manager, People Operation

Okta

2.3

based on 12 Reviews

10-15 years

Bangalore / Bengaluru

1 vacancy

Senior Manager, People Operation

Okta

posted 20d ago

Job Role Insights

Fixed timing

Key skills for the job

HRIS Automation Testing Operations Analytical Chemistry Payroll Change Management

+ 3 more

Job Description

Oversee day-to-day People Operations processes (Recruit to Retire), ensuring they are efficient, compliant, and ready to scale.
Coach and mentor a team of People Operations managers & specialists, fostering collaboration, accountability, and continuous skill development.
Drive operational excellence across onboarding, offboarding, benefits, payroll, compensation, Global Mobility, learning, and recognition programs.
Partner with Centers of Excellence and regional teams to standardize processes globally, identifying opportunities to expand Shared Services.
Focus on data accuracy and ensure that data integrity across the HR systems is being maintained
Collaborate with HRIS (Digital Solutions) to leverage ServiceNow and Workday for automation, knowledge management, and streamlined case handling.
Maintain accurate process documentation (using Lucidcharts) that supports autonomy, clarity, and consistency as Okta grows.
Monitor SLAs, CSAT scores, and ticket volumes, implementing improvements to enhance the employee experience and reduce overall support requests.
Introduce innovative programs and initiatives that align with Okta s culture while elevating operational efficiency and employee satisfaction.
Conduct regular quality assurance checks on employee queries, ensuring timely and accurate responses.
Communicate priorities, roadmaps, and updates to stakeholders, leading end-user training and managing ongoing adoption of system changes.
Develop governance structures in line with HR guidelines, ensuring smooth integration of new processes and system enhancements.

What you ll bring to the role

Bachelor s degree in HR or related field (advanced degree a plus).
10+ years of HR operations, shared services, project/system implementation, or change management experience.
5+ years in a supervisory or team leadership capacity, managing diverse and geographically dispersed teams.
Expert proficiency with ServiceNow and Workday, including process re-engineering and optimization.
Strong analytical mindset with a focus on data, metrics, and continuous process improvement.
Exceptional communication skills , able to translate business needs into operational requirements and drive stakeholder engagement.
Proven attention to detail and confidentiality when managing sensitive HR data.
Solid understanding of HR/Talent processes, with a track record of designing and testing workflows/reports.
Ability to multitask and prioritize in a fast-paced environment, balancing multiple competing demands.
Problem-solving aptitude , with strong troubleshooting and analytical capabilities.