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Tata AIA Life Insurance

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4.0

based on 3.2k Reviews

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1 Tata AIA Life Insurance Officer Job

Officer - Digital Support

Tata AIA Life Insurance Company Ltd.

 · 

4.0

 based on 3.2k Reviews

1-3 years

Thane

1 vacancy

Officer - Digital Support

Tata AIA Life Insurance

posted 5d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Quality Assurance Auditing Advanced Excel Compliance Insurance Operations

+ 4 more

Job Description

A Position Overview
Position Title
Officer- Digital Support Team
Department
Digital Support Tem
Level / Band
101
Role Summary:
Role involves verifying and managing quality and compliance guidelines as per the agreed process. Looking for end 2 end solution and managing the queries from cross functional teams
B Organizational Relationships
Reports to
Manager
Supervises
Team / Vendor
C Job Dimensions
Geographic Area Covered
National
Stakeholders Internal
Audit & Compliance, NB Team, Customer Service, Business Conservation, Internal Sales, U/W, Compliance
External
Outsource Vendors
D Key Result Areas
Quality Check
Monitoring QC and new ideas for improving the scores
Engagement with Vendor team to improve the accuracy of the process
Ensure high accuracy rates in Application Transaction processing.
Ensure Calibration activity with Vendor team
Weekly/Forth nighty review with the Vendor team on QC scores and document the MOM
Training to the team to improve the above KPI
SOP Adherence, Audit & Compliance
Ensure all activities of the department are as per regulatory guidelines and SOPs no adverse audit findings both by Regulator or other Auditors.
Ensure that all Management Responses to audit observations are submitted to Control Assurance / Auditors in time.
Ensure SOP review from time to time to reflect the recent process changes/ additions.
Key Reports and Responsibilities
Timely response to queries from Compliance/Customer service or other departments
Adherence to the Job Assignment schedule at BAU.
Deep drive to identify the issue and provide solution to fix the same.
Plan to improve the accuracy
E Skills Required
Technical
Behavioral (Refer Appendix for details)
Level 1
Level 2
Level 3
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Incumbent Characteristics
Essential
Desired
Qualification
Graduate, with knowledge of advanced Excel
Graduate/Post graduation
Experience
1-2 years of experience in working in Insurance Operations

Employment Type: Full Time, Permanent

Read full job description

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What Officer at Tata AIA Life Insurance are saying

5.0
 Rating based on 3 Officer reviews

Likes

3.3 out of 5for work life balance 4.0 for cultiand values and 3.9 for career opportunities

  • Salary - Excellent
    • +6 more
Dislikes

Is TATA AIA a good place to work

Read 3 Officer reviews

Officer salary at Tata AIA Life Insurance

reported by 14 employees with 3-7 years exp.
₹2.8 L/yr - ₹4.9 L/yr
21% less than the average Officer Salary in India
View more details

What Tata AIA Life Insurance employees are saying about work life

based on 3.2k employees
50%
64%
60%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Tata AIA Life Insurance Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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Officer - Digital Support

1-3 Yrs

Thane

5d ago·via naukri.com
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