Add office photos
All Filters
7 Oerlikon Balzers Jobs
Manager - Service Provider
Oerlikon Balzers
posted 18d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Manager - Service Provider
Purpose of the role:
As a Service Provider Manager in IT / Procurement, you will be responsible for managing and optimizing relationships with our IT service providers. You will ensure that services comply with contractual agreements and contribute to the continuous improvement of service quality.
Duties & Responsibilities
- Identify and select IT service providers, negotiate contracts and SLAs aligned with strategic goals, and maintain oversight on contract compliance.
- Foster partnerships with service providers to drive quality, monitor service delivery through KPIs, and ensure adherence to SLAs.
- Conduct regular performance assessments, mitigate risks, and provide upper management with strategic insights, recommendations, and performance reports to inform decision-making.
- Identify improvement opportunities and collaborate with suppliers to enhance services, leveraging their expertise to drive operational efficiency.
- Work closely with internal teams to align supplier services with business needs, ensuring satisfaction and knowledge retention.
- Monitor expenses, implement cost-control measures, and support budgetary goals.
Outputs
- Identify and select suitable IT service partners aligned with organizational goals and requirements.
- Define and manage Service Level Agreements. Ensure all services meet or exceed agreed-upon performance standards.
- Build and maintain strong relationships with IT service providers. Act as the primary point of contact for all service-related topics.
- Regularly monitor and evaluate the performance of service providers. Generate detailed reports on service performance and compliance with SLAs. Provide regular updates and insights to all internal stakeholders.
- Optimize costs associated with external service providers. Ensure cost-effective delivery of services without compromising quality.
Leadership & influence (max. 5, budget, leadership, impact on the organization)
- Act as a trusted advisor, providing insights to internal stakeholders, service owners.
- Develop a clear vision and make informed decisions to manage service delivery effectively.
- Communicate expectations clearly and build strong relationships with service providers and internal teams.
- Proactively identify issues, implement solutions, and adapt to changing business needs.
Interface, Collaboration, Stakeholders (if applicable with significant impact)
- Senior IT Management Team: Collaborate to ensure that service provider strategies align with overall business objectives. Provide regular updates on service performance, key metrics, and strategic initiatives. Offer insights and recommendations to support strategic decision-making related to IT services and external partnerships.
- Technical Service Owners: Work closely to integrate external services with internal processes and systems. Collaborate to address and resolve any service delivery issues promptly. Partner to identify opportunities for improving service quality and efficiency.
- Finance Controllers: Coordinate on budgeting and financial planning for IT services. Work together to identify cost-saving opportunities without compromising service quality. Provide detailed financial reports related to service provider contracts and expenditures.
- External Service Providers: Negotiate and manage contracts to ensure favorable terms and compliance with SLAs. Regularly evaluate service provider performance and address any issues. Maintain strong, collaborative relationships to ensure effective service delivery and continuous improvement.
Required education, experience, knowledge (max. 7, list education, experience, knowledge, or special licenses needed to perform the job.)
- Degree in business informatics, business administration or a comparable qualification, certifications (e.g., ITIL, PMP, CIPS) are a plus
- Proven experience in IT purchasing, supplier management, and developing long-term partnerships with key providers
- Expertise in ITSM practices, contract management, and negotiation of IT service agreements to drive business value
- Strong analytical skills with a focus on KPIs to assess and drive supplier performance
- Skilled in communicating with stakeholders at all levels, with proven negotiation skills and the ability to influence decision-making
- Team-oriented with the ability to work effectively in a dynamic, fast-paced environment
- Very good written and spoken English skills
Required skills & expertise (max. 9, functional, professional expertise, technological problem-solving)
- Strategic Planning and Contract Negotiation: Develop strategic plans for managing service providers and negotiate contracts to ensure favorable terms and compliance with SLAs.
- Performance and Relationship Management: Monitor and evaluate service provider performance and build strong relationships with both internal stakeholders and external partners to ensure effective service delivery.
- Communication and Problem-Solving: Communicate clearly and effectively with all stakeholders, and proactively identify and resolve issues to maintain high service quality.
- Financial Acumen: Manage budgets and optimize costs related to service providers; while overseeing projects to ensure they are completed on time and within budget.
- IT Service Management and Vendor Management: Apply IT service management frameworks (e.g., ITIL) and manage vendor relationships to ensure services meet organizational needs.
- Compliance and Governance: Ensure all services comply with relevant standards and governance requirements, maintaining high levels of accountability and transparency.
Oerlikon Success Statements: (follow Oerlikon Success Statement Catalogue )
The Oerlikon Success Statements listed below are applicable to this role and examples of experience to meet these were documented during the interview phase:
- Be curious
- Hunt as ONE Oerlikon Team to create customer value
- Own your task, get empowered and execute in time
- Take fast conscious decisions and stick to them
- Be loyal to your stakeholders
- Passionately drive success in all we do
Country specific disclaimer/legal requirements
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.
Oerlikon is an equal opportunity employer. We support diversity and are committed to creating an inclusive environment for all employees.
About us
Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.
We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.
Learn more about Oerlikon:
Be curious - join Oerlikon
https: / / www.oerlikon.com / en / brands /
Learn more about Oerlikon:
Be curious - join Oerlikon
https: / / www.oerlikon.com / en / brands /
Unser Fokus liegt auf der Gewinnung talentierter, engagierter Menschen, die unsere Kernwerte teilen: Integrit t, Teamgeist, Exzellenz und Innovation. Wir schauen ber blosse Qualifikationen hinaus und legen den Fokus auf Kompetenz und Potenziale. Wir glauben auch, dass es bei der Verg tung darum geht, Menschen f r ihre Arbeit gerecht zu bezahlen, ihnen aber auch M glichkeiten aufzuzeigen. Unser Bewerbungsprozess ist objektiv und transparent gestaltet.
Wenn Sie dieses Mal nicht sehen, was Sie suchen, aber trotzdem bei Oerlikon einsteigen m chten, klicken Sie bitte auf den Button "Bewerbung", um Ihren Lebenslauf einzureichen und uns mitzuteilen, was Sie interessiert. Dann kann unser Recruiting-Team Sie kontaktieren, wenn die richtige Gelegenheit dazu kommt. Folgen Sie uns einfach auf Facebook und LinkedIn, um ber neue Stellenangebote informiert zu werden!
Unsere Mitarbeitenden
Oerlikon bietet engagierten Mitarbeitern eine faszinierende Auswahl an Aufgaben und Karrierewegen. Lernen Sie unsere Mitarbeitenden aus der ganzen Welt kennen.
Entdecken Sie Oerlikon
Wir entwickeln Beschichtungen, die Automotoren, Flugzeugtriebwerke oder Kraftwerkturbinen leistungsf higer, effizienter und langlebiger machen.
Unsere Vliese f r Filter sorgen f r reine Luft und klares Wasser. Und mit unserem Wissen in der additiven Fertigung bringen wir die n chste industrielle Revolution voran.
Oerlikon ist ein Schweizer Unternehmen mit einer ber 100-j hrigen Tradition. Unsere Mitarbeitenden sind einer Vision verpflichtet: innovative industrielle L sungen f r ein besseres Leben zu entwickeln.
Lernen Sie uns kennen!
Job Information
Published: Dec 20, 2024
Job ID: 101023
Location:
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Manager roles with real interview advice
What people at Oerlikon Balzers are saying
What Oerlikon Balzers employees are saying about work life
based on 94 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Oerlikon Balzers Benefits
View more benefits
Compare Oerlikon Balzers with
IHI Corporation
Compare
Sulzer
Compare
Sandvik Asia
Compare
Kennametal
Compare
Seco Tools
Compare
Kobe Steel
Compare
Voith Paper Technology
Compare
Mitsubishi Electric
Compare
Siemens
Compare
ABB
Compare
Ashapura Group Of Industries
Compare
Gravita
Compare
Rio Tinto
Compare
Propel Industries
Compare
Pilot Industries
Compare
Timex Group India
Compare
Sage Metals
Compare
GTN Engineering
Compare
bgr Mining infra pvt Ltd
Compare
Sarda Metals & Alloys
Compare
Share an Interview