OCS - Manager - Business Development (10-15 yrs)

Greetings from OCS Group!!.

Hiring for the role of Business Development Manager.

Work Location: Hyderabad.

Experience: 10+ Years (Minimum 5 years in Facility Management Industry).

Responsibilities:

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.

- Acquire a thorough understanding of key customer needs and requirements.

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

- Ensure the correct products and services are delivered to customers in a timely manner.

- Serve as the link of communication between key customers and internal teams.

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

- Play an integral part in generating new sales that will turn into long-lasting relationships.

- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

- Collaborate with sales operations, supply chain, contracts & finance to develop detailed commercial proposals using the costing tools and templates provided.

- Capture & act on customer feedback through surveys/assessments/audits in conjunction with operations.

- Implement technology partnerships in conjunction with operations and technology teams to commercialize new opportunities in the assigned key accounts.

- Identify & drive X-sell and up-sell opportunities with assigned customers.

- Acquire business intelligence on market, players, operations, & services to support marketing, sales; technology, & operations.

- Act as emergency / escalation contact window for key new customers.

- Drive and uphold the company Health & Safety policy.