Area Service Manager

Area Service Manager EV Two-Wheeler Segment | Oben Electric 🚀
Company: Oben Electric

Employment Type: Full-time

🔹 About the Role:

The Area Service Manager will be responsible for overseeing after-sales service operations within a designated region. The role focuses on ensuring high customer satisfaction, optimizing service processes, managing service centers, and leading a team of technicians to support the growing EV two-wheeler brand. The manager will also play a key role in ensuring charging infrastructure, maintenance, and service operations are handled effectively.

🔹 Key Responsibilities:

1. Service Operations Management

✅ Oversee day-to-day service operations for EV two-wheelers.
✅ Supervise installation, maintenance, and repair of EV components, including batteries, charging systems, and motor control units.
✅ Monitor service center performance and ensure compliance with quality standards.

2. Technical Expertise & Support

✅ Provide technical guidance on EV diagnostics, repairs, and preventive maintenance.
✅ Stay updated on latest EV technologies, software updates, and troubleshooting techniques.
✅ Collaborate with engineering teams for complex repairs.

3. Customer Service & Satisfaction

✅ Ensure prompt resolution of customer issues to maintain high satisfaction levels.
✅ Analyze customer feedback and warranty claims to improve service efficiency.
✅ Implement strategies to minimize vehicle downtime.

4. Team Leadership & Development

✅ Recruit, train, and manage a team of service technicians and support staff.
✅ Conduct regular training sessions on new technologies and safety protocols.
✅ Monitor KPIs for service quality, turnaround time, and customer experience.

5. Charging Infrastructure & Network Support

✅ Ensure smooth functioning and maintenance of public and private charging infrastructure.
✅ Collaborate with partners to expand charging network coverage.
✅ Oversee home and commercial charging installations, ensuring safety compliance.

6. Parts & Inventory Management

✅ Ensure availability of spare parts, including battery packs, connectors, controllers, and sensors.
✅ Work with logistics teams to streamline spare parts supply and reduce disruptions.
✅ Manage inventory systems for efficient demand prediction and stock tracking.

7. Cost Management & Reporting

✅ Manage operational costs while maintaining service quality.
✅ Track financial performance of service centers, including labor, parts, and warranty claims.
✅ Prepare reports on service performance and cost optimization strategies.

8. Compliance & Safety

✅ Ensure compliance with EV safety standards and regulations, particularly battery handling.
✅ Conduct safety audits and training to minimize risks in EV servicing.
✅ Promote a strong safety culture within the service team.

🔹 Key Requirements:

✔️ 7+ years of experience in service management in the EV or two-wheeler industry.
✔️ Strong technical knowledge of EV components and diagnostics.
✔️ Proven experience in customer service, team leadership, and network expansion.
✔️ Ability to analyze market trends and enhance customer experience strategies.
✔️ Strong understanding of charging infrastructure and service network operations.
✔️ Excellent leadership, problem-solving, and communication skills.