Business Analyst

Role & responsibilities

1. Preparing SRS, SOP, Process Document and supporting documents to communicate technical information more easily.

2. Creating Use case diagram and Process flow diagram.

3. Create and maintain documentation of business processes, requirements, and project status.

4. Coordinate with the various stakeholders for the process implementation and resolving the production issue

5. Coordinate with the testing team for process enhancement and new implementations.

6. Support for production issues by coordinating with the client and clarifying the process

7. Need to consolidate the outcome report of entities to track the trend.

8. Managing helpdesk ticket.

9. Must have good communication and client handling experience