Manager - Collections - Auto Loan Division (5-7 yrs)

About the Role:

We are seeking a dynamic and experienced Manager - Collections to oversee state-level operations within the Auto Loan division.

The role requires expertise in collections management, ensuring compliance, and handling day-to-day operations while driving excellence in service quality.

Key Responsibilities:

- Collection Portfolio Management: Strategize and manage collection portfolios to achieve performance targets.

- Collection Agency Management: Recruit, train, and oversee collection agencies to ensure efficient processes and results.

- Repossession of Assets: Supervise repossession processes in compliance with company policies and regulations.

- Audit and Compliance: Ensure all collection activities adhere to regulatory and internal compliance requirements.

- Develop and implement training programs to improve team performance and service quality.

- Foster effective communication and collaboration with stakeholders to address issues and achieve collection goals.

- Identify and address process improvements to enhance operational efficiency.

Qualifications:

- Proven experience in collections management, preferably in the BFSI sector.

- Strong hiring and recruiting skills to build and maintain a capable team.

- Expertise in training and service quality improvement.

- Comprehensive knowledge of the BFSI domain, especially in Auto Loans.

- Excellent organizational, leadership, and decision-making skills.

- Problem-solving capabilities to address operational challenges effectively.

- A Bachelor's/Master's degree in Business Administration or a related field is required