Collections Manager - Banking /NBFC/Financial Services (2-5 yrs)

Position: Collections Manager (Banking/NBFC/Financial Services)

Experience: 2-5 Years (Only)

Department: Education Loan (Single Product)

Notice Period: Immediate to 30 Days

Required Skills:

1. Experience collections department (education loans/Any king of Loans)

2. Good communication skills in English.

Roles and Responsibilites:

- To Handle delinquent portfolio from Bucket X to 180 + (Education Loan).

- To deliver 99 % productivity in Bucket X.

- Also, to keep 30 + and NPA to be the lowest.

- Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.

- Maintenance of the data records, meeting reviews & targets.

- To maintain proper feedback files & MIS need to be reported to the Manager on a daily basis.

- To maintain daily MIS report and DRR as per the target given.

- Timely updation of payments in the system as received from customers.

- To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.

- Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.

- Ensure compliance with all relevant policies and procedures.

- Ensure adherence to prudent social and legal norms during customer interactions.

Qualifications & Experience:

- Graduate in any field.

- Postgraduation/MBA/CA preferred.

- Minimum 2-5 years of relevant collections experience

- Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively