Kaleidofin - Collections Manager (4-7 yrs)

Who we are?

Kaleidofin is a fintech focused on the mission to build a digital ecosystem ensuring finance for everyone, everywhere. We provide the ki credit platform, combining credit health assessment (ki score), middleware rails and best-in-class risk management (ki view) to enable the financial ecosystem to serve customers better. Via credit health scores for impactful finance and innovative debt structures to scale, Kaleidofin is driving towards its goal to unlock access to tailored finance for women, agri and nano entrepreneurs - in India, Bangladesh and East Africa and expanding. The platform has unlocked debt capital of cumulatively more than USD 3 billion for more than 5 million customers and small enterprises working in the informal economy.

Over the years, Kaleidofin has raised capital of USD 37 million from marquee investors, including Rabo Partnerships, the Bill & Melinda Gates Foundation, the Michael & Susan Dell Foundation, Oiko Credit, Flourish, Omidyar Network, Blume Ventures, and Bharat Fund, who share our commitment to financial inclusion and impact.

Kaleidofin has received exceptional international recognition in being featured as one of only six Indian companies on the Forbes 100 To Watch in Asia list and in being selected to present at the United Nations General Assembly Special Task Force. The company won the Amazon AI Conclave award for Fintech, was one of only ten startups chosen for Google LaunchPad Accelerator program in 2019 and was recognized as India's Most Innovative Wealth, Asset and Investment Management Service/Product by IAMAI. Kaleidofin won the Swanari TechSprint 2023 organized by the RBI Innovation Hub, was recognized as a finalist in IFTA 2023 for 'Best Use of AI in Fintech', as a finalist at the prestigious Global SME Finance Awards 2024 hosted by the SME Finance Forum and IFC and as a finalist at the prestigious G20 TechSprint 2024 - Technology for the Planet.

Kaleidofin aims to become a leading player in enabling finance for everyone, everywhere. We also invest in culture and team growth, reflective in our selection as a Great Place to Work for multiple years.

To know more about Kaleidofin, do visit our site https://kaleidofin.com

What you'll do ?

This role is responsible for monitoring the collections of BC partners' and focusing on ensuring better collections efficiency. The ideal candidate should have hands on experience in unsecured lending collections, an understanding of the NBFC sector, with a proactive outlook and excellent leadership abilities.

1. Collections Strategy and Execution

- Develop and implement effective strategies to manage and reduce delinquencies in Unsecured Loan portfolios.

- Have a deep understanding of the end-to-end collections process and compliances and ensure BC partners branches are following the same and are in touch with the customers for timely recoveries.

- Sending legal notices / overdue notices / SMSs etc. to borrowers in coordination with Partner teams etc.

- Introduce and implement proactive measures / devise strategies to prevent / reduce default and improve collections efficiency across various stages of delinquency.

2. Partner Management and Performance Monitoring

- Supervise and manage third party collection agencies and field partners, ensuring adherence to service level agreements (SLAs) and quality standards as and were applicable.

- Track and evaluate partner performance through regular audits, reports, and field visits.

- Provide feedback and improvement plans to partner to optimize collections and reduce turnaround time.

3. Team Leadership and Management

- Review, train, and mentor partner field executives to achieve monthly collection targets.

- Help set KPIs and performance standards for BC partners and regularly monitor progress and address any performance gaps.

- Conduct regular team meetings and training sessions to maintain a high-performance work culture.

4. Compliance and Reporting

- Ensure compliance with RBI and NBFC regulations in collections practices, including adherence to fair debt collection practices.

- Prepare regular reports on collections performance, delinquency metrics, and recovery rates for management review.

- Collaborate with Cross-functional teams like credit risk, legal, and customer service to resolve escalations and improve the overall collection process.

5. Process Improvement and Innovation

- Identify and implement process improvements to enhance collections efficiency and reduce delinquency levels.

- Leverage technology and analytics to monitor collection trends, identify early warning signals, and drive data driven decisions.

Who you need to be ?

- Bachelor's degree in finance, Business Administration, or a related field (MBA preferred).

- At least 4-7 years of experience in collections for unsecured lending, specifically in NBFCs or financial institutions handling Personal and Business Loans.

- Strong knowledge of collections processes, risk management, and compliance regulations for NBFCs in India.

- Excellent team leadership and partner management abilities.

- Proficient in data analysis, with an understanding of tools and metrics for collections performance.

- Ability to handle field activities, conduct partner visits, and manage escalations effectively.

- Should be willing to travel extensively.

- Strong communication and interpersonal skills for managing teams, partners, and customers.