Food & Beverage Service Associate

Role & responsibilities

• Have a complete and through knowledge of all menu items, ingredients, and preparations.
• Have a complete understanding of the operation of all food service equipment.
• Set up the work station at the beginning of the shift.
• Maintain a clean and safe work area during service clean as you work.
• Fill orders promptly to keep the line moving.
• Maintain a pleasant rapport with all customers and co-workers.
• At shift closing, completely break down and thoroughly clean station.
• Fill out requisition form and restock station.
• Pick up items from the kitchen to restock station.
• Assist others to ensure smooth operation of the restaurant.
• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
• Assist in the set up and preparation, and provide service duties for functions as required
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Perform other duties as needed to ensure a smooth operation of the Food & Beverage Department.

Preferred candidate profile

• 1 - 2 years in food service industry will be preferred.
• Must be a team player and be able to get along with others.
• Must be able to use tact in handling sensitive situations.
• Must be able to maintain courteous communication with customers during busy, stressful times
• Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
• Ability to take initiative and resolve queries in a practical and positive manner