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7 Nxtgen Datacenter Cloud Technologies Jobs
Program Manager (Customer Experience & CRM Expertise)
NxtGen
·
2-5 years
Bangalore / Bengaluru
1 vacancy
Program Manager (Customer Experience & CRM Expertise)
Nxtgen Datacenter Cloud Technologies
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Engagement:
Build strong relationships with customers and ensure they have a great experience. Regularly connect with them to understand their needs and improve services. - CRM Management:
Use CRM tools like Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, and Pipedrive to manage customer data, track interactions, and create strategies to keep customers engaged. - Team Collaboration:
Work closely with the Sales and Marketing teams to create and run customer success plans, ensuring everyone is aligned. - Customer-Focused Projects:
Plan and lead customer programs to improve services and bring new ideas that enhance the experience. - Data & Performance Tracking:
Track key data using CRM reports, share regular updates with teams, and suggest improvements based on insights. - Feedback & Improvements:
Collect customer feedback through CRM and make necessary changes to improve the overall experience.
Employment Type: Full Time, Permanent
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