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371 Maruti Suzuki Jobs

Customer Experience Process Development

1-4 years

Gurgaon / Gurugram

1 vacancy

Customer Experience Process Development

Maruti Suzuki

posted 4mon ago

Job Description

Job Description

Key Responsibilities:

  • Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams.
  • Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS).
  • Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution.
  • Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency.
  • Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations.


Key Challenges:

  • Managing multiple projects and deadlines.
  • Analysing data to draw actionable insights.
  • Overcoming resistance to new digital tools and processes at dealer locations.



Employment Type: Full Time, Permanent

Read full job description

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Top Maruti Suzuki Customer experience Interview Questions

Q1. Why we not use 2 stroke engine?
Q2. Demonstrate how will you retain an employee at your dealer's?
Q3. What is the difficulties in welding of aluminium.
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What people at Maruti Suzuki are saying

What Maruti Suzuki employees are saying about work life

based on 7.3k employees
53%
53%
38%
94%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Maruti Suzuki Benefits

Job Training
Health Insurance
Soft Skill Training
Free Food
Free Transport
Education Assistance +6 more
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