Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Maruti Suzuki Team. If you also belong to the team, you can get access from here

Maruti Suzuki Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

366 Maruti Suzuki Jobs

Customer Experience Process Development

1-4 years

Gurgaon / Gurugram

1 vacancy

Customer Experience Process Development

Maruti Suzuki

posted 4mon ago

Job Description

Job Description

Key Responsibilities:

  • Lead Process Improvements: Drive systems and process improvements by collaborating with internal teams.
  • Customer Feedback Analysis: Analyze feedback from customer surveys to identify areas for improvement and boost the Net Promoter Score (NPS).
  • Post-Service Follow-Up: Use CRM tools to address customer grievances and ensure quick resolution.
  • Promote Digital Tools: Encourage the adoption of CRM-integrated tools to improve dealer workshop efficiency.
  • Support Dealers Regional Offices: Provide support for CRM solutions and ensure adherence to service standards at dealer locations.


Key Challenges:

  • Managing multiple projects and deadlines.
  • Analysing data to draw actionable insights.
  • Overcoming resistance to new digital tools and processes at dealer locations.



Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top Maruti Suzuki Customer experience Interview Questions

Q1. Why we not use 2 stroke engine?
Q2. Demonstrate how will you retain an employee at your dealer's?
Q3. What is the difficulties in welding of aluminium.
View all 370 questions

What people at Maruti Suzuki are saying

What Maruti Suzuki employees are saying about work life

based on 7.3k employees
53%
53%
38%
94%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Maruti Suzuki Benefits

Job Training
Health Insurance
Soft Skill Training
Free Food
Free Transport
Education Assistance +6 more
View more benefits

Compare Maruti Suzuki with

Tata Motors

4.2
Compare

Mahindra & Mahindra

4.1
Compare

Hero MotoCorp

4.1
Compare

Bajaj Auto

3.9
Compare

Ashok Leyland

4.1
Compare

TVS Motor

4.0
Compare

Eicher Motors

4.1
Compare

Force Motors

3.6
Compare

SML Isuzu

4.2
Compare

Piaggio

3.5
Compare

Hyundai Motor India Limited

4.3
Compare

VE Commercial Vehicles

4.0
Compare

Ford Motor

4.4
Compare

Kia Motors

3.9
Compare

Renault Nissan Technology & Business Centre India

3.9
Compare

Honda

4.2
Compare

Yamaha Motor

4.1
Compare

Automotive Manufacturers

3.9
Compare

Bajaj Motors

3.9
Compare

Nexa

4.0
Compare

Similar Jobs for you

Customer experience at Bajaj Auto

Pune

4-8 Yrs

₹ 6-10 LPA

Customer experience at IDFC FIRST Bank

Coimbatore

2-6 Yrs

₹ 4-6 LPA

Customer experience at prudential corporation asia

Kolkata, Mumbai + 5

4-9 Yrs

₹ 6-11 LPA

Customer experience Executive at IndiGo

Gurgaon / Gurugram

1-4 Yrs

₹ 3-4.25 LPA

Customer experience at Noida International Airport

Jewar

1-10 Yrs

₹ 5-8 LPA

Customer experience Manager at Keus Automation

Hyderabad / Secunderabad

4-9 Yrs

₹ 6-9 LPA

Customer experience Executive at EQUINITI ICS India Pvt Ltd

Chennai

1-4 Yrs

₹ 2-6 LPA

Customer experience Manager at Sireesh Auto Pvt Ltd

Bangalore / Bengaluru

3-5 Yrs

₹ 3-7 LPA

Customer Experience Representative at Bijliride

Hyderabad / Secunderabad

1-3 Yrs

₹ 2-3 LPA

Customer experience Executive at EQUINITI ICS India Pvt Ltd

Bangalore / Bengaluru

1-4 Yrs

₹ 3-6 LPA

Customer Experience Process Development

1-4 Yrs

Gurgaon / Gurugram

4mon ago·via naukri.com

Machine Shop - electrical supervisor

3-7 Yrs

Kharkhoda

20hr ago·via naukri.com

Backend Developer

4-9 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Application Security Lead

6-10 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Aem Developer

2-6 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Program Manager - QA

5-9 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Program Manager (PMO)

4-8 Yrs

Gurgaon / Gurugram

3d ago·via naukri.com

Marketing Research Manager

4-8 Yrs

₹ 9 - 19L/yr

Delhi/Ncr

3d ago·via naukri.com

Shift Incharge

3-8 Yrs

₹ 4 - 9L/yr

Kharkhoda, Gurgaon / Gurugram

3d ago·via naukri.com

xEV Battery Pack: AM/DM

4-7 Yrs

Gurgaon / Gurugram

4d ago·via naukri.com
write
Share an Interview