Customer Support Executive

You should apply if you have:

• A well-developed set of analytical skills. Excellent interpersonal and communication skills.
• Have a demonstrable track record of bringing positive impact in your previous organizations.
• Proven experience in customer service.
• Flexible and adaptive to changing technologies and work environment
• Quick learner with abilities to achieve targets

You should not apply if you:

• Have less than 1 year of experience
• Cant handle multiple tasks
• Arent proficient in Hindi & English language
• Dont have grievance management skills
• Arent familiar with basic computer knowledge

Skills Required:

• Proven experience working in a similar role for a minimum of 2 years
• Candidates from E-Commerce and D2C companies will be given preference
• Excellent verbal and written English communication skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle pressure
• Able to work on Google Sheets and familiarity with Google documents.
• Ability to work well with a team.
• Ability to perform multiple tasks and adjust quickly in short time frames.

What will you do?

• Answer calls, chats or emails professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Take a Customer-focused approach to handle complaints and escalations.
• Identify Customers’ needs, clarify information, research every issue, and provide solutions and/ or alternatives. Building relationships.
• Understanding the unstated needs of the customer, asking relevant questions.
• Achieving the assigned target, following all SOPs

Work Experience: 2+ years

Working days: Monday - Saturday

Location: Okhla Phase I, Industrial area, Delhi (Work from Office)