Senior Technical Account Manager

• Create a good understanding of the customer s installed base in terms of licenses consumed/activated, asset refresh opportunities, capacity utilization, software versions, support tickets, features adopted etc.
• Drive increased product adoption, and experience by doing the following:
• Recommend use of features, use cases, and increased capacity utilization by providing insights on usage maturity, and recommending best practices
• Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility
• Identify training needs for the customer and help orchestrate training/boot camps for customers
• Identify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customer
• Recommend and/or perform health checks, as needed
• Pull in expert Nutanix resources for conducting deeper dives with the customer. Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Architects) as needed

• 6-10 years of work experience, preferably in technical customer-facing roles (Support engineer, Systems engineer, Technical account manager)
• Strong knowledge of virtualization, cloud computing, and data center technologies.
• Excellent communication and interpersonal skills with a customer-centric attitude.
• High technical aptitude with understanding of infrastructure (storage, compute, network).
• Experience working in a customer-facing role, with a focus on account management.
• Ability to collaborate effectively across multiple teams and manage customer relationships long-term.
• Ability to drive a consultative conversation with the customer
• BE/B. Tech, advanced degree a plus

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