Customer Success Representative

Hungry, Humble, Honest, with Heart

• Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals .
• Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration, etc.
• Manage the full renewal opportunity and all related forecasting activities
• Develop strategic long-term plans with customers
• Project and manage adoption and implementation plans
• Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams
• Work with Account teams and internal resources to negotiate and address customer objections as they arise
• Report customer feedback and advocate customer needs in the Nutanix ecosystem
• Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
• Proactively coach team members on best practices to ensure the success of the team and every customer
• Plans executive engagement with theatre leads

• 4 to 6 years of experience in software sales and customer adoption, retention, renewals
• Bachelors degree or equivalent
• Experience and successful track record with renewal and recurring revenue model
• Experience connecting customers business objectives with necessary technologies to achieve them; Knowledge of technologies such as virtualization, storage, servers, Cloud, and networking is preferred
• Experience and successful track record of overachieving in a metrics-driven environment will prepare you for our environment.
• Strong analytical and organizational skills
• Strong customer relationship development skills; passionate about customer success
• Solid sales instinct with excellent presentation and negotiation skills
• Creative problem solving under pressure when working through customer issues.
• Exceptional verbal and written communication, prioritization, and time management skills
• Self-motivated but also a team player
• High energy, drive, and sense of responsibility
• Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.

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