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Helpdesk Associate - ITIL
0-5 years
Bangalore / Bengaluru
1 vacancy
Helpdesk Associate - ITIL
NTT
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehensionwriting and verbal skills) in English and Polish.
Job description:
- Provide L1 technical guidance in activities associated with identificationprioritization & resolution of reported problems through PhoneEmail & Chat.
- Typicallythe associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS WindowsPC HardwareInternet ExplorerMS Office & COTS applications etc
Employment Type: Full Time, Permanent
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What people at NTT are saying
Helpdesk Associate salary at NTT
reported by
2
employees
with 3-4
years exp.
₹3.9
L/yr - ₹5
L/yr
At
par with the average Helpdesk Associate Salary in India
View more details
What NTT employees are saying about work life
based on 682 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NTT Benefits
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