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Service Desk - ITIL Professional
NTT Data
posted 7hr ago
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Flexible timing
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Job Description
Req ID: 298285
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN).
Job Role
Domain
Job Description
Years of Experience
Helpdesk Associate - Service Desk (2018-288185)
Global End User Services
Requirements:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Job description:
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
1-2 years of industry experience. 12 months in the current grade is a mandate.
Employment Type: Full Time, Permanent
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What people at NTT Data are saying
What NTT Data employees are saying about work life
based on 3.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
NTT Data Benefits
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