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Service Desk - ITIL Professional
1-2 years
Bangalore / Bengaluru
1 vacancy
Service Desk - ITIL Professional
NTT
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Req ID: 298285
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN).
Job Role
Domain
Job Description
Years of Experience
Helpdesk Associate - Service Desk (2018-288185)
Global End User Services
Requirements:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
Job description:
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
1-2 years of industry experience. 12 months in the current grade is a mandate.
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 37 NTT interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
39%
19%
11%
3%
3%
3%
22% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at NTT are saying
Service Desk salary at NTT
reported by
2
employees
with 5-6
years exp.
₹4.3
L/yr - ₹5.5
L/yr
35%
more
than the average Service Desk Salary in India
View more details
What NTT employees are saying about work life
based on 678 employees
Flexible timing
Monday to Friday
No travel
Day Shift
NTT Benefits
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