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4.0

based on 678 Reviews

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309 NTT Jobs

Service Desk - ITIL Professional

1-2 years

Bangalore / Bengaluru

1 vacancy

Service Desk - ITIL Professional

NTT

posted 7hr ago

Job Description

Req ID: 298285
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk - ITIL to join our team in Bangalore, Karn taka (IN-KA), India (IN).
Job Role
Domain
Job Description
Years of Experience
Helpdesk Associate - Service Desk (2018-288185)
Global End User Services
Requirements:
  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
Job description:
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
1-2 years of industry experience. 12 months in the current grade is a mandate.

Employment Type: Full Time, Permanent

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People are getting interviews at NTT through

(based on 37 NTT interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
39%
19%
11%
3%
3%
3%
22% candidates got the interview through other sources.
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What people at NTT are saying

Service Desk salary at NTT

reported by 2 employees with 5-6 years exp.
₹4.3 L/yr - ₹5.5 L/yr
35% more than the average Service Desk Salary in India
View more details

What NTT employees are saying about work life

based on 678 employees
68%
57%
59%
90%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT Benefits

Health Insurance
Work From Home
Soft Skill Training
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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