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Level 2 Application Support
NTT Data
posted 16d ago
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Flexible timing
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Job Description
Req ID: 305987
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Level 2 Application Support to join our team in Bangalore, Karn taka (IN-KA), India (IN).
Qualifications, Skills, and Experience
Experience: 3-5 years
- Proven experience in Level 2 application support within the financial services or trading technology space.
- Expertise in front-office trading platforms and financial applications, such as ION , Bloomberg , MarkitWire , Fidessa , Front Arena , CME Brokertec , TradeWeb , and Trading Technologies .
- Experience supporting a diverse range of financial products , including IR and CR Derivatives, TRS, Equities, Fixed Income, FX products.
- Strong understanding of incident management processes, familiarity with ITSM tools (e.g., GLPI , ServiceNow , Remedy , JIRA ) and the ability to resolve complex technical issues under pressure.
Technical Skills:
- Advanced troubleshooting and diagnostic skills, particularly within trading platforms , market data feeds , and trade execution systems .
- Familiarity with ITSM tools (e.g., GLPI, ServiceNow , JIRA ) for managing incidents, requests, and tracking progress.
- Proficiency in Unix/Linux and Windows environments, including command-line tools and scripting for basic system administration.
- Understanding of networking protocols and data feeds and how they interact with trading platforms.
- Experience with SQL and the ability to query databases to investigate data-related issues.
Communication Skills:
- Excellent verbal and written communication skills, with the ability to effectively communicate with traders, ensuring seamless communication across teams, all while working in a fast-paced, production-driven environment.
- Ability to explain technical issues to non-technical stakeholders, providing clear instructions and updates.
- Maintain composure and focus while working in high-pressure, fast-paced environments to ensure issues are resolved quickly and efficiently.
Problem-Solving Skills
- Ability to think critically and solve complex problems, particularly in high-pressure situations.
- Proactive approach to identifying and addressing potential issues before they impact the project.
- Excellent attention to detail, ensuring tasks are completed accurately and thoroughly.
Personal Attributes:
- Customer-focused with a passion for delivering excellent user support.
- Self-motivated, with the ability to work independently and as part of a team.
- Strong attention to detail and methodical approach to incident management.
- Ability to multi-task and manage a high volume of incidents simultaneously. This role typically operates in a fast-paced, high-pressure environment within a financial institution or consultancy.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
NTT Data Benefits
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