Level 2 End point support

• Provide advanced troubleshooting and resolution for complex issues related to hardware devices, operating systems, and collaborative tools.
• Act as an escalation point for Level 1 and 1.5 support teams, offering real-time support and ensuring end-to-end ticket monitoring and closure.
• Work closely with service providers and other IT staff to deploy, configure, and maintain endpoint devices and software, including providing remote support via SCCM and other remote management tools.
• Coordinate with Level 3 support and other technical experts on advanced issues and ongoing support improvements.
• Manage and respond to hardware and software incidents and service requests, including patch management and security updates.
• Ensure compliance with operational standards and procedures for hardware management, including asset and inventory management.

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Health insurance
• Internal career development
• International environment
• Modern and centrally located office
• Onboarding program