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159 NTT Data Jobs
Helpdesk Senior Associate - ITIL
2-3 years
₹ 4.5 - 5.76L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Helpdesk Senior Associate - ITIL
NTT Data
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Req ID: 307382
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karn taka (IN-KA), India (IN).
Requirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Detailed roles and responsibilities:
RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions
when an end user has been unsuccessful working under the direction of the Level 1 Customer
Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support
team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and
provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately
be responsible for resolving all Incidents and Problems associated with failure or degradation of
Services related to End User Devices and End User Software.
Contact the end user via phone to schedule the remote session call and coordinate
with onsite assistance if required.
Route / reassign calls to other levels of support, as required if miss-assignment occurs
Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems
and Service Requests.
Update the ITSM Tool fields upon successful resolution of the Incident.
Utilize Provider s remote tool to enable remote takeover sessions.
Attempt to resolve certain Incident Types by remotely taking control of the End User Device,
provided the End User s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain
configuration of systems and applications.
Request end-user approval for remote takeover of system in support of incident resolution or
request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be
performed and resolution to be driven.
Employment Type: Full Time, Permanent
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People are getting interviews at NTT Data through
People are getting interviews through
(based on 368 NTT Data interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
47%
12%
9%
8%
5%
4%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at NTT Data are saying
Rating based on 14 Senior Help Desk Associate
reviews
Anonymous · IT Support
in Bengaluru
Likes
It's a good place with nice environment
Dislikes
Na
Read 14 reviewsSenior Help Desk Associate salary at NTT Data
reported by
217
employees
with 2-8
years exp.
₹3
L/yr - ₹7
L/yr
At
par with the average Senior Help Desk Associate Salary in India
View more details
What NTT Data employees are saying about work life
based on 3.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
NTT Data Benefits
Submitted by Company
Wellbeing and flexibility Leave Career development Recognition Health and risk benefits Reward
Submitted by Employees
View more benefits 
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