DLP & Endpoint Consultant

Skills

DLP Endpoint Consultant

Years of experience

10+ years

Work Location

Hyderabad

Mandatory Skills

DLP Endpoint Consultant

Job Description

Key Responsibilities:
Quality assurance of incidents, service requests and change requests
Attainment of SLAs, KPIs and associated reporting
Ensure system/application alerts are acknowledged and actioned
Appropriate escalation to STO management and leadership
Oversight of all activities of the team across incidents, service requests and change requests
Manage high-priority incidents and requests related to the toolset
Ensure strict compliance with audit controls and evidence requirements
Lead advanced troubleshooting of complex incidents and provide expert support to L1 and L2 team members
Assist the product lead on major incident management calls to provide support on active incidents coordinating the larger team
Mentor and share advanced knowledge with L1 and L2 analysts
Identify automation and optimization opportunities
Experience:
Excellent prior experience and understanding of Data Loss Prevention terminology and processes
Reporting using PowerBi, PowerPoint and Excel
Scription using PowerShell and Batch files
Bachelors or Masters degree in Computer Science, Information Technology, or related field
5-7 and 7-10 years of experience in a security operations role
2+ years of management team leader experience. Proven demonstrable leadership and mentorship skills
Expert troubleshooting capabilities
Exceptional communication skills