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NTT DATA, Inc.
77 NTT DATA, Inc. Jobs
1-4 years
₹ 4 - 4.5L/yr
Bangalore / Bengaluru
10 vacancies
IT Service Desk / Helpdesk Assoicate - Immediate Joiners
NTT DATA, Inc.
posted 22hr ago
Flexible timing
Key skills for the job
Job description
NTT DATA Services currently seeks a "HELP DESK Associate / Senior Helpdesk Associate to join our
team in Bangalore
Role Responsibilities:
Provide technical guidance in activities associated with identification, prioritization &
resolution of reported problems through Phone.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between
customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS
Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Required Skills:
Qualification: Graduate
At least 8 Months to 5 years of experience in an Technical support profile.
Must posses excellent customer handling skills.
Good comprehension and writing skills.
Rotational shifts/Majorly evening shifts . The shift timings can be changed as per client
requirement. Additionally, Resources may have to do overtime(paid) and work on
weekends based on business requirements. All new hires will be required to successfully
complete our Orientation/ process training and demonstrate proficiency of the material.
Basic Technical Support skills.
Employment Type: Full Time, Permanent
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