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84 NTT DATA, Inc. Jobs

IT Service Desk / Helpdesk Assoicate - Immediate Joiners

1-4 years

₹ 4 - 4.5L/yr

Bangalore / Bengaluru

10 vacancies

IT Service Desk / Helpdesk Assoicate - Immediate Joiners

NTT DATA, Inc.

posted 6d ago

Job Description

Job description

NTT DATA Services currently seeks a "HELP DESK Associate / Senior Helpdesk Associate to join our

team in Bangalore

Role Responsibilities:

Provide technical guidance in activities associated with identification, prioritization &

resolution of reported problems through Phone.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between

customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS

Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Required Skills:

Qualification: Graduate

At least 8 Months to 5 years of experience in an Technical support profile.

Must posses excellent customer handling skills.

Good comprehension and writing skills.

Rotational shifts/Majorly evening shifts . The shift timings can be changed as per client

requirement. Additionally, Resources may have to do overtime(paid) and work on

weekends based on business requirements. All new hires will be required to successfully

complete our Orientation/ process training and demonstrate proficiency of the material.

Basic Technical Support skills. 


Employment Type: Full Time, Permanent

Read full job description

Prepare for Service Desk roles with real interview advice

Top NTT DATA, Inc. Service Desk Interview Questions

Q1. On an average, how many invoices can you process in a day?
Q2. What is the KPI in your organisation?
Q3. What is the difference between SLA and TAT?
View all 47 questions

What people at NTT DATA, Inc. are saying

Service Desk salary at NTT DATA, Inc.

reported by 2 employees with 1-2 years exp.
₹3.2 L/yr - ₹4.1 L/yr
At par with the average Service Desk Salary in India
View more details

What NTT DATA, Inc. employees are saying about work life

based on 2.9k employees
67%
82%
70%
63%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

NTT DATA, Inc. Benefits

Work From Home
Health Insurance
Cafeteria
Soft Skill Training
Job Training
Free Transport +6 more
View more benefits

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NTT DATA, Inc. Bangalore / Bengaluru Office Location

View all
Bangalore / Bengaluru, Karnataka Office
NTT DATA Global Delivery Services Private Limited, No.18 & 18/1, South End Road, Basavanagudi, Bangalore Bangalore / Bengaluru, Karnataka

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