Team Leader

Openings for Team Leader / Senior Team Leader -Outbound and Inbound Banking Process.

Role & responsibilities

• Should have a Team Leader Experience in Domestic BPO, Preferably in SALES & SERVICE
• Managing day to day planning, operational challenges and solving problems of a team of agents.
• Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.
• Responsible for management of Engagement, Attrition and ESAT for the team
• Prepare schedules for the teams and ensure attendance.
• Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team

Preferred candidate profile

• Should know throughput calculation like attrition, shrinkage.
• Should have handled minimum 10 to 15 agents as team lead.
• Should handle the team weekly reviews and encourage team to meet organizational goals.
• Responsible for staff retention within the team.
• Should be aware of KRAS, KPIS.

Perks and benefits

• Fixed day shift
• 5 days working 2 rotational week off
• Fixed salary + Incentives.

Interested candidates send your resume on deepti.d@novactech.in or whats app on 9821421946