Process Trainer

Role & responsibilities

• Plans, conducts, coordinates and implements a comprehensive training program for trainees. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance.
• Prepares new representatives by conducting orientation to sales and service processes; developing individual coaching plans; providing resources and assistance; scheduling orientation and ongoing training.
• Determines training needs by observing sales and service encounters; studying sales, service and customer experience results reports; conferring with management.
• Develops individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources.
• Managing team KRA & KPI Organize, Plan and Implement monthly cyclic.
• Liaison with the Quality and Operations to identify, screen and execute process improvement plans.
• Should be able to work under pressure and ability to manage multiple stakeholders
• Performs all other duties as required.

Preferred candidate profile

• Graduation from any stream
• Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire skills
• Operational knowledge of MS Office: Excel, Word and PowerPoint.
• Ability to develop training and methodology programs that are unique to the organizations goals, values and mission statement.
• Customer sales and service training experience
• Should have conducted training in BFSI Domain for a minimum of 1 years.

Perks and benefits

• 5 days working rotational 2 week offs
• Fixed day shift
• Fixed salary + Incentives.

Interested candidates send your resume on deepti.d@novactech.in or whats app your resume on 9821421946