CMDB Data Governance Lead

Job Description: ITSM Configuration Management Governance Lead
The ITSM Configuration Management Governance Lead will work with the Service Asset and Configuration Management (SACM) Manager, Change Management, Service Managers, and IT support teams to perform day-to-day ITSM Configuration Management operations. The role will perform data analysis, auditing, quality reviews and data entry into the Configuration Management Database (CMDB).

CMDB Governance:

• Work with CMDB Process owner to Develop and implement a comprehensive CMDB governance strategy aligned with the organization's IT and business goals.
• Lead and manage a team of CMDB specialists to ensure the effective maintenance and governance of the CMDB.
• Advocate for the importance of CMDB accuracy and governance across the organization.

Data Management and Integrity:

• Ensure that all Configuration Items (CIs) in the CMDB are properly identified, classified, and maintained.
• Oversee the accuracy, consistency, and completeness of CMDB data, ensuring it supports IT service delivery and business needs.
• Establish mechanisms for data validation, reconciliation, and correction to maintain high data quality.