Change Management Manager

Change Management Process Head

Northern Trust is seeking a Change Management Head to manage the Change Management Process Team, driving operational excellence within the organization to enable efficient throughput of production changes in compliance with the IT controls.

Responsibilities:

• This self-starter must have strong organization skills, ability to communicate and think critically.
• Generates enthusiasm and enable a risk minded organization
• Possesses a strong understanding of exception evaluation and risk mitigation strategies
• Manages with a strong bias towards operational excellence” ensuring processes are lean but effective
• Implements and enforce SLAs to ensure effective governance of change requests through the Change Management lifecycle.
• Produces month-end summaries of all changes processed to implementation.
• Partners with Change Management Product Owner on tooling automation (requirements, testing, adoption) to support Change Management Operations.
• Develops / updates standards, processes, procedures and training material as required.
• Identifies and drives continuous improvement initiatives across Change Management Operations.