Fault Management

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Managed Services (MSE) is responsible for keeping the network running and proposing / conducting network upgrades based on business requirements. Covers technical managing and operating of agreed components of IT and telecommunications services provided to end users of Nokia customers, within contracts agreed with those customers.


Key Technical Skillset:-

Should be fluent in the various voice signaling protocols, to include ISDN, SS7 (ISUP, TCAP), and SIP (SIP, SDP, RTP).

Expert knowledge about Meta Switch, Broad Soft, N-Squared IN, Lucent 5ESS,Nortel DMS-100,200,500,GTD-5,Metaswitch ,EWSD, Astreisk is must.

Code and Routing administration for any of the following platforms:5ESS, DMS, Genband C3, Metaswitch (CFS/RPAS/AMGC/UMG/MVD), Broadsoft(AS/NS/PS/XPS/DB), SONUS PSX, PLEXUS MGC, Broadworks NS, DRM, GTD-5, DCO, Cisco (CUCM CUBE ITP), Astreisk, N-Squared IN(Intelligent Network)

Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change

Hands on CM/FM experience within Wireline core network.

Well versed with TDM Switching:PRI, BRI, E1, T1, SS7, SIP, Q931, ISUP CALL FLOW, DMS Switch

Technical support tasks like PRI creation,SS7 link management,Trunk Provisioning, Code and Routing administration for the following platforms:Meta Switch, 5ESS, Broad Soft, DMS, GTD-5, DCO and EWSD node as per requirement.

Knowledge on various PRI request like New install, Disconnect, PIC change, route change, port in-port out DID, signaling change

End to end architectural knowledge on Voice Fixed Network Wire Line.

Technology - Voice Fixed Wired Line, Voice Core Switching, Intelligent Network for Voice
 Knowledge & Experience 

specialised or broader knowledge of theory and principles within a professional discipline. Typically 1-2 years directly related experience and a graduate equivalent degree.


Responsibilities:-

Fault managementNetwork translations for complex Local and Long Distance switching networks.

The primary function is to carry out 1st level troubleshooting including circuit level diagnostics, re-provisioning of circuits, configuration changes in the circuit, Voice backbone faults for service related incidents over the Voice network with 24x7 responsibilities.

Ability to perform Line and Trunk side TDM and VoIP provisioning for both Class 4 and Class 5 voice networks.

Acts a Fault Management Engineer on multiple functional areas related to voice technologies various NMS

Handle the Trouble ticket with initial level of analysis to support L2 team

Customer Issue handling and ensuring the end customer services are maintained

Prepare, implement and verify the configuration and integration of a Node / System

Coordinating with internal L2 and SME team to support fault

Tracking of issues related to tools and timely escalation as per pre-defined matrix

Drive for Automation of tasks

Ownership for resolving Customer Circuit queries/ faults , as documented in the Work Instructions

Working with Partners and third party service providers for the resolution of the incidents.

Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed